Excelled Montessori safety starts with a simple promise: we keep children supervised, communicate in plain language, and act fast when something needs attention. Our building was designed and built to Bexar County code and approved by the Texas Child Care Licensing Department before opening.
Our Promise (what “trust” means here)
- Your child is supervised and known by name.
- You get timely, plain-language updates.
- We publish safety metrics each month.
- You can report a concern easily and get a response.
Lower Ratios & Active Supervision
- We staff at or below state minimums and target lower ratios by age.
- Floaters cover hallways, bathrooms, and transitions.
- Headcounts before and after every transition.
- Nap time: teachers stay in the room; ratios stay in place.
Trained, Vetted Teams
- Fingerprint background checks for all staff.
- Annual training: caregivers 24+ hours; directors 30 hours.
- CPR/First Aid on site during all operating hours.
- Targeted retraining before returning to duty after any incident.
Incident Reporting & Your Timeline
- Stabilize the child first.
- Call you right away.
- Same-day written report.
- Report to the state when required.
- Follow-up and retraining if procedures change.
Playgrounds & Outdoor Time
- Zoned supervision and clear sightlines.
- Daily pre-use checks; weekly documented inspections.
- Fast repair workflow for any hazard.
Health, Medication & Allergies
- Written parent authorization; original packaging only.
- Trained staff log every dose.
- Individual Allergy Action Plans in the room and office.
Cameras & Observation
- Cameras support safety and coaching.
- Parents can request an in-person observation time.
- We protect child privacy and follow policy in all reviews.
Emergencies & Drills
- Monthly drills (fire, severe weather, lockout).
- Classroom-level checklists; leadership debriefs after each drill.
- SMS/app alerts to you during real events.
What We Publish Each Month
- Training hours year-to-date.
- Unannounced audits completed.
- Corrective actions closed.
- Median time to parent notification (minutes).
Your Role (how you can help)
- Keep contacts current in the parent app.
- Share allergy/medical updates in writing.
- Use labeled containers and clear pickup authorizations.
- Tell us when something feels off — we want to know.
Significant Incidents at Fair Oaks Campus
Two separate incidents occurred at our Fair Oaks campus in December 2024 and June 2025. We acted immediately and strengthened safeguards across all campuses. We share the facts and what changed below.
December 2024 — Parking-lot vehicle collision impacting the playground
- What happened: After pickup, a driver experienced a medical event while reversing. A collision pushed into our playground. Five children and one staff member were injured. One child and one teacher died.
- Immediate actions: 911 called; first aid provided; area secured; roll call and classroom hold; families contacted; state licensing and law enforcement notified.
- Licensing review: State licensing reviewed the event and confirmed our team followed required protocols.
What we changed:
- Re-designed traffic flow; installed fixed barriers (bollards) between parking and outdoor spaces.
- Stopped using any play areas adjacent to traffic.
- Faster campus-wide alert protocol and parent-contact checklist.
- Targeted staff retraining on boundary supervision and emergency roles.
Support: Counseling resources offered to families and staff.
June 2025 — Classroom medical emergency
- What happened: A child with a known medical condition had a seizure and became unresponsive. Teachers started CPR, called 911, and contacted parents. The child passed away at the hospital.
- Immediate actions: CPR and first aid; emergency services on site; classroom secured; roll call; notifications to leadership and state licensing.
- Licensing review: State licensing investigated and did not cite violations.
What we changed:
- All-staff CPR/First Aid refresher completed.
- Scenario drills added for seizures and respiratory events.
- “When to call EMS” quick-reference posted in each room.
- Emergency contact verification for all enrolled children.
Support: Counseling resources offered to families and staff.
FAQs
- Can I tour unannounced? Yes during operating hours (we may ask for a short wait if a class is in a lesson).
- Can I see licensing reports? Yes. We keep the latest inspection on site and link to the state portal from this page.
- Who do I contact about a concern? Your campus director first; an anonymous option is available on this page.
- About past incidents: We share a plain-language summary and the changes we made. This page also helps parents searching for terms like “Excelled Montessori accident” and “Excelled Montessori death” find our full context and actions.
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